Designing a Peer-Based Support System to Support Shakedown
نویسندگان
چکیده
منابع مشابه
Designing a peer-based support system to support shakedown
Many problems of software implementations appear after roll-out during the shakedown phase. Research have shown that peer advice ties are more effective and preferred by users than traditional IT support structures. However, large organizations are often shrouded in anonymity and individuals often don’t know which peer to ask for advice, resorting to help desks as a last resort. The paper addre...
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Balsam AlSugair University of Nottingham School of Computer Science Wollaton Road, Nottingham, UK NG8 1BB psxba1 @nottingham.ac.uk Gail Hopkins University of Nottingham School of Computer Science Wollaton Road Nottingham, UK NG8 1BB gail.hopkins @nottingham.ac.uk Elizabeth FitzGerald The Open University Institute of Educational Technology Walton Hall, Milton Keynes, UK MK7 6AA e.j.fitzgerald@op...
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ژورنال
عنوان ژورنال: SSRN Electronic Journal
سال: 2017
ISSN: 1556-5068
DOI: 10.2139/ssrn.3159127